Shipping policy
Before your order ships
ATC Music Merch is based in the United Kingdom, and every order is dispatched from the UK.
Order processing
We hold many items in stock ourselves. We don't stock all 8,000+ products, so some items are ordered in from our licensed partner once you've ordered. This is the main thing that affects how quickly your order leaves us:
| Time to dispatch | |
|---|---|
| Items we hold in stock | Usually 1–2 working days |
| Items ordered in from our licensed partner | Usually around 5 working days, and up to 10 working days at our busiest times |
The estimate shown at checkout reflects which of these applies to your order, so please check it before completing your purchase. If you need something urgently, email us before you order and we'll tell you what's possible.
Shipping cost
Shipping is calculated from the total weight of your order — larger and heavier orders cost more to send.
Free shipping is applied automatically on UK orders over £50 and US orders over $100.
Please check your details
Make sure your delivery address is complete and correct at checkout. We'd also recommend adding a phone number — for international orders your local delivery service often uses it to arrange delivery or to tell you a parcel is ready to collect.
When your order ships
You'll get an email confirming dispatch, with your tracking number and a tracking link at the bottom.
Tracking activates once the parcel is scanned into the postal network, so please allow up to 24 hours after the dispatch email before expecting to see updates.
Our post is collected Monday to Friday, excluding UK public holidays. If your dispatch email arrives at a weekend or on a public holiday, the parcel will physically leave us on the next working day.
Track a Royal Mail item here:
UK orders
We ship UK orders on Royal Mail Tracked 48, which Royal Mail aims to deliver in two to three working days. Saturday counts as a working day on this service; Sunday does not.
You'll receive delivery updates directly from Royal Mail as part of the service, including an estimated delivery window on the day. If you've given us a phone number, you may also get text updates.
Please note that Royal Mail's delivery aims don't apply to some remote postcodes.
Your total wait is processing time plus delivery time. For an item we hold in stock that's typically around 3–5 working days in total; for an item coming from our licensed partner, allow longer.
International orders
We ship to the United Kingdom, the United States, Canada, Australia and most other countries worldwide.
We are not currently able to accept orders from European Union countries. This is because EU packaging regulations require a registered representative in each member state. If your delivery address is in the EU, you won't be able to complete checkout.
Countries in Europe outside the EU — including Switzerland, Norway, Iceland and Turkey — are unaffected, and we ship to them as usual.
Our carrier is Royal Mail, the UK's national postal service. Almost all international orders travel on International Tracked, a fully tracked service. Heavier orders may travel on a comparable tracked service with a similar delivery aim.
Royal Mail carries your parcel out of the UK and hands it to the postal service in your own country, which makes the final delivery. Tracking will start updating on your national carrier's site once the parcel arrives in your country — Royal Mail's tracking page usually offers a "continue tracking" link across to them.
Delivery aims once dispatched
These are Royal Mail's published delivery aims for International Tracked:
| Destination | Delivery aim |
|---|---|
| USA | 5–7 working days |
| Canada | 5–7 working days |
| Australia | 5–7 working days |
| New Zealand | 5–7 working days |
| Japan | 5–7 working days |
| Europe (non-EU, e.g. Switzerland, Norway) | 3–4 working days |
| Most other destinations | 5–7 working days |
For your specific country, see Royal Mail's country guides:
These are aims rather than guarantees, and customs clearance can occasionally add time. In all cases, please allow up to 40 days from dispatch before assuming a parcel is lost — that's the far outer limit, not what we expect.
Tracking links for common destinations
| Country | Track with |
|---|---|
| USA | USPS — |
| Canada | Canada Post — |
| Australia | Australia Post — |
| New Zealand | NZ Post — |
| Japan | Japan Post — |
| Switzerland | Swiss Post — |
A fuller list of overseas postal sites:
Customs, duties and taxes
ATC Music Merch is based in and ships from the United Kingdom.
United States — duties and tariffs are already paid
All US orders are sent Delivered Duty Paid. We pay US import duty and tariffs before your parcel enters the United States.
You will not be asked to pay customs charges, duty or tariffs to receive your order. There is nothing to pay on delivery, and nothing to arrange with customs.
All other countries outside the UK
Your local customs authority may charge import tax, duty or a handling fee before releasing your parcel. Whether this happens is outside our control, and any such charge is the responsibility of the buyer.
Declared value
We can't declare an order's value as lower than it is, or describe it as a gift. UK and international customs law requires us to declare the true sale value of the goods, so please don't ask us to — we'd have to say no.
If your order hasn't arrived
If your order hasn't arrived within the times above, please help us out by first:
- checking your dispatch email for any mistake in the delivery address
- asking your local post office or delivery office whether they're holding it
- checking with neighbours, in case it was left with them
If the address was right and nobody is holding it, email us at with your order number in the subject line. That lets us find your order and use the tracking information to help locate the parcel.
If an incorrect delivery address was entered at checkout, we're not able to redirect the parcel and a new order will need to be placed.
If your order arrives and you're not happy with it, please see our Returns policy.
What we mean by
- Processing — getting your order ready, including ordering it in from our licensed partner if we don't hold it in stock
- Dispatch — the day your order physically leaves us
- Delivery — the time between dispatch and your parcel arriving
